Contact

Get in touch

For emergencies, include the control panel, OS and what you’re seeing. For everything else, a couple of lines is enough.

Send a message

A couple of lines is enough. For emergencies, include the control panel, OS and what you see. Please do not send passwords.

Business

Business enquiries

Hosting companies, agencies and partners: ongoing management, white-label support, bulk work or advertising. Email us directly at business@srvscripts.com and we reply within one business day.

Response time

Emergencies (site down, hacked, mail stopped): the same business day when received before 15:00 UTC, otherwise the next business morning. Business hours: Monday to Friday, 09:00–18:00 UTC. Everything else: within one business day.

Fixed price

Need a quick fix?

DNS, email in spam, blacklists, SSL or a hacked site: fixed prices from $29, paid online.

Get it fixed

Security

Before you share access

You always get a quote first. Then share a temporary SSH key or panel login that you can revoke afterwards.

What to include in your message

The control panel and version (cPanel/WHM, DirectAdmin, Plesk or none) and the operating system.
What you see: the exact error message, when it started and what changed just before.
How many servers and accounts are involved, and whether this is an emergency.
For quotes: the service you need, such as server management, a server migration, security hardening or DevOps automation.

Please do not send passwords in the first message. Once a quote is agreed we ask for a temporary SSH key or a panel login that you can revoke when the work is finished. Many common problems are also answered in our guides and can be checked with the free tools while you wait for a reply.

At a glance

Contact summary card: For emergencies, include the control panel, OS and what you're seeing. — In short: For emergencies, include the control panel, OS and what you’re seeing.

Contact sections: Send a message and What to include in your message — Covers: Send a message and What to include in your message.

Contact questions answered: How fast does srvScripts reply? Do I have to share my root password? — Answers: How fast does srvScripts reply? Do I have to share my root password?

Official documentation we work from: cPanel & WHM documentation, DirectAdmin documentation and the AlmaLinux wiki.

Frequently asked questions

How fast does srvScripts reply?

Emergencies are answered the same business day when they reach us before 15:00 UTC, otherwise the next business morning. Everything else within one business day (Monday to Friday, 09:00–18:00 UTC).

Do I have to share my root password?

No. Share a temporary SSH key or panel login that you can revoke when the work is done.

Can I report a bug in a script or guide?

Yes. Use the form or open an issue on the script’s GitHub page.