Refund & cancellation policy

We want you to be happy with what you pay for. This policy explains exactly when a refund applies. It is part of our terms of service. It does not take away any rights you have under the consumer law of your country.

The short version

• Fixed-price fixes: if we cannot fix it, you get a full refund.
• Prepaid hours: hours you do not use are refunded on request, or kept as credit.
• srvScripts Pro: full refund within 14 days of your first payment.
• Quoted services: nothing is charged until you accept a quote; if you cancel, you pay only for work already done.
• Refunds go back to the original payment method within 10 business days of approval (usually within 5).

1. Fixed-price fixes (Get it fixed)

These are the packages on the Get it fixed page, such as the Quick fix, Email deliverability fix, Blacklist removal, Website security and SSL fix and Hacked site cleanup.

• Before we start: you can cancel for a full refund until we begin the work. We begin only after we have read your details and, where needed, received access.
• We cannot fix it: if we cannot deliver the paid scope, you get a full refund. This includes the case where the problem turns out to need something only a third party can do and you no longer want to proceed.
• Partly done: if we deliver part of the scope and then stop (for example because you cancel, or because a required step cannot be completed), we refund the part we did not deliver, in proportion to the work involved. We tell you how we worked it out.
• Done: once the agreed scope has been delivered and we have sent the report, the fix is complete and is not refundable. If the same problem comes back within 14 days because of something we did, we fix it again at no charge.
• Waiting for you: if we need your input and do not hear from you for 30 days, we close the job and refund any part of the scope we could not start.
• Third-party decisions: blacklist operators, mailbox providers, registrars and hosts make their own decisions. Where a package depends on such a decision, we refund it if the listed steps were done but the provider refuses, unless the package says otherwise.

2. Priority start

The priority start fee buys a start within 4 business hours. If we do not start within that time, we refund the priority fee automatically, even if the rest of the job goes ahead.

3. Prepaid hours

• Hours are used in 15-minute steps and recorded in your report.
• Unused time is refunded on request within 90 days of purchase. After that, unused time stays available as credit for 12 months.
• Time already spent is not refundable, even if the outcome depends on a third party, because you paid for the time and expertise rather than a result.

4. Quoted services and deposits

Server management, migrations, security hardening and automation start with a written quote. Nothing is charged until you accept it. Larger projects may need a deposit, which is stated on the quote.

• Cancelling before work starts: full refund of any deposit.
• Cancelling during work: you pay for the time already spent at the rate on the quote; the rest of the deposit is refunded. We revoke the access you gave us and send a short note of what was done.
• Completed work that matched the agreed scope is not refundable.

5. Monthly server management

Monthly plans are billed in advance and can be cancelled at any time. Cancellation takes effect at the end of the paid month and there is no refund for the rest of the current month, unless we did not deliver the service.

6. srvScripts Pro

• First payment: if Pro is not right for you, ask within 14 days of your first payment and we refund it in full.
• Monthly plan: cancel at any time and you will not be charged again. You keep Pro until the end of the month you paid for; the current month is not refunded.
• Yearly plan, cancelled early: you can cancel at any time and choose either to keep Pro until the end of the paid year, or to get a pro-rata refund. For the refund, each month (or part of a month) since the start of your current year is charged at the monthly price, and the rest of the yearly payment is paid back. Example with prices of $6 a month and $49 a year: cancel after 3 months and you get $49 − 3 × $6 = $31 back. If the months used cost as much as the yearly price, there is nothing to refund and Pro simply runs to the end of the year. Pro ends on the day the refund is made. Your account page shows the amount you would get back today.
• Forgotten yearly renewal: if you forgot to cancel and have not used Pro since the renewal, ask within 7 days and we refund the renewal in full.
• How refunds are paid: through PayPal to the account or card you paid with, usually within 5 business days of approval and at the latest within 10. The prices used are the ones you paid.
• If we stop Pro or remove a core feature during a paid period, we refund the unused part.

7. Free tools, scripts and guides

Free tools, free scripts and guides are not paid products, so no refund applies.

8. Right of withdrawal for consumers in the EU, EEA and UK

If you are a consumer in the EU, EEA or UK, you have a legal right to withdraw from a distance contract for services within 14 days, without giving a reason.

• When you ask us to start a fix, hourly work or other service before the 14 days end, you agree that we begin straight away. If you then withdraw, you pay only for the part of the service already provided. Once a service has been fully performed, the right of withdrawal ends.
• For srvScripts Pro (digital services), the 14-day refund in section 6 gives you at least the same protection.
• To withdraw, send us a clear statement through the contact page (for example: “I withdraw from my contract for … ordered on …”). We will refund within 14 days of receiving it, to the original payment method, at no cost to you.

9. How to ask for a refund

• Use the contact page or reply to your receipt email, and include your order reference (for example SF-1234) or the PayPal transaction ID.
• We reply within one business day (Monday to Friday, 09:00–18:00 UTC) and, if the refund applies, send it within 10 business days (usually within 5) through PayPal to the original payment method. You receive the full amount you paid.
• How fast the money appears depends on PayPal and your bank or card issuer; it is usually within a few days.

10. Chargebacks

Please contact us before you open a dispute or chargeback; we can usually solve the problem faster. If a chargeback is opened while a refund request is in progress, we will work with PayPal to settle it. Accounts or services may be suspended while a dispute is open.

11. Changes to this policy

Purchases are covered by the version of this policy in force when you paid. We will update the date below whenever we change it.

12. How to withdraw (consumers) and the model form

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded.

To exercise it, tell us (srvScripts, e-mail business@srvscripts.com) with a clear statement, for example an e-mail. You can use the model form below, but you do not have to. It is enough to send your withdrawal before the 14 days end.

Effects of withdrawal

If you withdraw, we refund all payments we received from you without undue delay and at the latest within 14 days of receiving your withdrawal, using the same payment method you used (PayPal), unless we agree otherwise. You are not charged any fees for the refund.

If you asked us to start the work during the withdrawal period, you pay a reasonable amount for the part of the work already done when you tell us you withdraw, in proportion to the full scope of the contract.

When the right ends early

For a fix or other service, the right of withdrawal ends once we have fully performed the service, if you expressly agreed at checkout that we start before the withdrawal period ends and confirmed that you know you lose the right once the work is complete. The checkout asks for this consent with a tick box. For Pro subscriptions, cancelling stops renewal and you keep Pro until the end of the period you paid for.

Model withdrawal form

(Fill in and send this form only if you want to withdraw from the contract.)

To: srvScripts, e-mail business@srvscripts.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*):
Ordered on (*) / received on (*):
Order reference:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.

Business customers have no statutory right of withdrawal; the refund rules above still apply.

Last updated: 2 October 2026.