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JustCall vs CloudTalk is a common shortlist for teams leaving an office PBX, because both are hosted phone systems with apps for browser, desktop and mobile, IVR, queues and CRM integration. They differ in who they suit best: JustCall leans towards CRM-driven sales and support teams and bundles more into its first plan, while CloudTalk puts routing and global number coverage first and lets very small teams start with one licence.
Short answer: Choose JustCall if your team has two or more users working in a CRM and you want SMS, integrations and unlimited regional calling included from the entry plan at $29 per user (annual). Choose CloudTalk if you need a single licence, local numbers in many countries, or queues and IVR on the cheapest plan at $25 per user (annual), and move to its Essential plan when you need integrations. Both offer trials; test call quality from your own offices before porting numbers.
Table of Contents
Side-by-side comparison
Prices last checked: 30 September 2026. USD per user per month; confirm current pricing on each sign-up page.
| JustCall | CloudTalk | |
|---|---|---|
| Entry plan (annual / monthly) | Team: $29 / $39 | Starter: $25 / $34 |
| Mid plan (annual / monthly) | Pro: $49 / $69 | Essential: $29 / $39 |
| Top self-serve plan (annual / monthly) | Pro Plus: $89 / $109 | Expert: $49 / $69 |
| Minimum licences | 2 on all self-serve plans | 1 on Starter and Essential, 3 on Expert |
| Included calling | Unlimited within selected region (fair use) | Unlimited US/Canada, or EU/UK domestic (500 calls on Starter) |
| Local numbers | 70+ countries | 160+ countries |
| SMS | 500 to 1,000 segments per user | International SMS/MMS listed on plans |
| CRM integrations | 100+ from Team | 95+ from Essential |
| Power dialer | From Pro | Add-on, included on Expert |
| AI analysis | Transcription on all; coaching on Pro Plus | Add-on (AI conversation intelligence) |
| Free trial | Yes | 14 days |
Price for a five-person team
On annual billing, five users on JustCall Team cost 5 × $29 = $145 per month, and on CloudTalk Essential (the first plan with integrations) 5 × $29 = $145 per month, so the entry price for an integrated setup is the same. The difference is in what else is included: JustCall Team adds 500 SMS per user and unlimited AI transcription, while CloudTalk Essential adds unlimited domestic calling in the EU and UK and numbers in more countries. On monthly billing both are $39 per user.
Where JustCall wins
- SMS, IVR and 100+ integrations on the entry plan.
- AI transcription on every plan and the deepest AI coaching, scoring and real-time assist on Pro Plus.
- Power dialer and Salesforce CTI from Pro without a three-licence minimum.
Where CloudTalk wins
- One-licence minimum on Starter and Essential.
- Local numbers in 160+ countries versus 70+.
- Queues, VIP queues, skill-based routing and a visual call flow builder on every plan, plus 24/7 chat and email support.
What the IT side looks like
Neither needs a PBX, SIP trunk or inbound firewall ports. Both need the same network groundwork: outbound HTTPS and UDP media allowed, SIP ALG disabled on routers when desk phones are used, QoS for voice and enough upload bandwidth. Our guides on VoIP call quality and migrating a PBX to the cloud cover the checks, and number porting takes the same time with either provider.
Verdict
For a sales or support team that runs on HubSpot, Salesforce or Pipedrive, JustCall gives more out of the box. For a small team, a single user or a business with customers in many countries, CloudTalk is the more flexible start. Read the full JustCall review and CloudTalk review for plan details.
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JustCall vs CloudTalk at a glance
Official documentation: ITU-T G.114 one-way delay, RFC 3261: SIP.
Related: JustCall review · CloudTalk review · Migrate PBX to cloud.
Frequently asked questions
Which is cheaper, JustCall or CloudTalk?
CloudTalk’s entry plan is cheaper at $25 per user per month on annual billing and allows one licence. For an integrated setup the entry prices match at $29 per user per month, so compare included SMS, calling regions and add-ons instead.
Can I switch from one to the other later?
Yes. Your numbers can be ported between providers, and call flows can be rebuilt in a few hours for a small team. Porting is the slow part, so allow one to three weeks.
Do either of them work with my existing desk phones?
Both support compatible SIP desk phones as well as their apps, but check the supported device list for your model before you commit.