Get it fixed
Windows Server and Microsoft 365 Support by the Hour
Active Directory, Group Policy, Windows Server, Microsoft 365 and VMware problems fixed by the hour: $39 an hour.
Short answer: for Active Directory, Group Policy, Windows Server, Microsoft 365, Exchange Online and VMware problems, you can book a working system administrator by the hour: $39 an hour, prepaid, used in 15-minute steps, with a written report of every change and unused time refunded on request. Plan for one to two hours for most diagnoses.
Book Windows help: $39/hour You see the price and scope before anything starts. Nothing is charged without your OK.
Problems we fix
| Area | Typical jobs |
|---|---|
| Active Directory | Replication errors (1722, 8453), DNS and SRV records, account lockouts (event 4740), FSMO roles, DC health checks, raising functional levels |
| Group Policy | Policies not applying (events 1058, 1030, 1129), loopback and security filtering, WMI filters, drive and printer mapping, baselines |
| Windows Server | Updates failing (0x800f0922), WinSxS and disk space, DFS Replication backlog, file share permissions, RDS and RDP |
| Microsoft 365 | Mail flow and junk, SPF/DKIM/DMARC for Exchange Online, Conditional Access and MFA, licences and shared mailboxes, offboarding |
| Virtualisation | VMware snapshots and consolidation, datastore full, ESXi and vCenter upgrades, Hyper-V checkpoints, moves to Proxmox |
How it works
- Choose “Server work by the hour” on the Get it fixed page and describe the problem, including any event IDs or error codes.
- We confirm the scope by email and reply within one business day (within four business hours with priority start).
- You give us access the safe way: a temporary admin account you disable afterwards, a time-limited Microsoft 365 admin role, or a screen share you control.
- We do the work, recording the time in 15-minute steps, and stop before using more time than you bought.
- You get a written report: what we found, every setting and command we changed, and what we recommend next.
Rules that protect your environment
- System state or VM snapshots are checked before risky changes such as schema, replication or Group Policy edits.
- We use least-privilege roles in Microsoft 365 where a task allows it, and we never ask for your password by email.
- Changes that could lock people out (Conditional Access, MFA, password policies) are tested on a pilot group or in report-only mode first.
- Work outside the agreed scope only happens after you say yes.
Prefer to do it yourself?
Most of these jobs have a step-by-step guide: Group Policy not applying, dcdiag and repadmin health checks, account lockout source, Conditional Access baseline and VMware disk consolidation. The free AD health check report and Microsoft 365 MFA status report scripts give you the facts before you call anyone.
Book Windows help: $39/hour You see the price and scope before anything starts. Nothing is charged without your OK.
What the report looks like
What we found
- Group Policy not applying on new PCs: SYSVOL replication (DFSR) had stopped on DC2.
- Users locked out daily: an old password saved in a mapped drive on one laptop.
What we changed
- Restored DFSR replication and checked SYSVOL on both DCs.
- Found the lockout source with event 4740 and 4625; removed the saved credential.
- Turned on MFA for the 3 admin accounts in Microsoft 365.
Result
- gpresult shows all policies applied; no lockouts in 7 days.
- Time used: 2 hours 30 minutes.
What we recommend next
- Plan Conditional Access for all users (quote included).
An example to show the format. Names and IP addresses are placeholders. Your report lists your own findings, every change with the time it was made, and how to undo it.
Frequently asked questions
Do you need domain admin rights?
Only when the job needs them. Many Microsoft 365 tasks work with a narrower role such as Exchange Administrator or Conditional Access Administrator. For on-premises AD we ask for a temporary account that you disable when the job is done.
Can you work over a screen share instead?
Yes. If you prefer not to create an account, we can guide you or work through a screen-sharing session you control. The time is billed the same way.
How many hours should I buy?
Plan for one to two hours. Buy one if you are unsure: the first hour covers the diagnosis, and we tell you how much more is needed before continuing. Unused time is refunded on request within 90 days, or kept as credit.
Do you handle Microsoft 365 licensing purchases?
We advise on which plan fits and set up what you already own. We do not resell Microsoft licences.
Do you offer emergency support?
Priority start (an extra $25) means we begin within four business hours. We do not offer a 24/7 emergency line.