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Troubleshooting

Troubleshooting guides: error messages explained with the checks and fixes for hosting servers, mail, databases and Windows.

DirectAdmin license errors and update failures: da update, IP/hostname mismatches

Working through the license and update problems a DirectAdmin server can hit, from an expired or IP-bound licence to a da update that cannot reach the download servers, with the commands and log lines that identify each one.

September 29, 2026

DirectAdmin Certificate Not Renewing: Fix Failed Renewals

A diagnostic path for DirectAdmin domains whose certificates stop renewing under the ACME TLS system, from the Provisioning history page added in 1.710 through lego's error messages to the failure counter that silently disables a domain.

September 29, 2026

DirectAdmin DOCROOT Token Change 1.710: Fix Broken Templates

What DirectAdmin 1.710 changed in the web-server template tokens and subdomain aliasing, how to find custom templates that still use SDOCROOT or REALDOCROOT, and how to bring them in line without losing the customisations they carry.

September 29, 2026

MariaDB Slow Queries on 11/12: Diagnosis Steps

A working method for finding and fixing the queries that make a shared MariaDB server slow, using the slow query log with sensible thresholds, EXPLAIN and ANALYZE, the optimizer trace for the hard cases, and the optimizer hints introduced in 12.x to force a plan.

September 29, 2026

DirectAdmin 503 PHP-FPM Errors: Log Checks

Diagnosing 503 errors from PHP-FPM sites on DirectAdmin now that pool logs go to the systemd journal, covering exhausted workers, socket permission faults, per-user pool settings and the CustomBuild override that makes fixes survive rebuilds.

September 29, 2026

CSF CVE-2026-65638, 65639, 67402: Critical Patch Guide

What the three CSF vulnerabilities disclosed in August and September 2026 allow, which versions are affected, how to confirm a server is exposed, and the exact settings and versions that close each one on cPanel and standalone Linux servers.

September 29, 2026

CSF AlmaLinux 10: nftables and ipset Problems Fixed

Why CSF behaves differently on AlmaLinux 10 and other EL10 systems, how the iptables-nft compatibility layer changes rule handling, why ipset-backed blocklists fail, and the settings that keep LFD useful while you choose a longer-term fix.

September 29, 2026

“cPanel license is invalid”: troubleshooting manage2, IP changes and firewalls

What to check when WHM shows a licence error, including the licence server verification tool, IP mismatches after a migration, NAT and firewall blocks on the licence check, expired trials and stale manage2 entries, with the exact commands to confirm each cause.

September 29, 2026

cPanel Quotas Unlimited: fixquotas Repair

Why cPanel accounts show unlimited or zero disk usage after a migration, reboot or filesystem change, and how to repair user quotas on XFS and ext4 with fixquotas, mount options, quotacheck and the XFS project-quota caveats on AlmaLinux 9 and 10.

September 29, 2026

cPanel CVE Build Numbers 2026: Is Your Server Safe?

A reference for confirming a cPanel server is past each of the 2026 root-escalation and cross-account vulnerabilities, listing the fixed build per tier, how to read the version string, and what to do when a server is behind or on a retired tier.

September 29, 2026

caching_sha2_password MariaDB 12: Fix MySQL 8 Client Problems

MariaDB 12.1 and later support the caching_sha2_password authentication plugin that MySQL 8 clients expect; this guide explains the resulting errors in both directions, how to check which plugin each account uses, and how to make PHP, CLI tools and replication clients connect.

September 29, 2026

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